About This Position
Conclave Support Desk staff are responsible for providing exceptional customer service to conclave attendees. This position is for individuals who are enthusiastic, proactive, and skilled in communication to assist attendees with inquiries and troubleshooting throughout the event.
Reports to: Comms Team Lead
Key Responsibilities
- Provide friendly and professional assistance to conclave guests.
- Serve as a central point of contact for guests, answering questions, providing information, and addressing concerns promptly and accurately.
- Assist guests with navigating and troubleshooting the conclave mobile app and other event materials.
- Coordinate with other event staff and conclave leadership to resolve any issues or concerns raised by guests, ensuring timely and satisfactory resolutions.
- Maintain a thorough understanding of the event schedule, venue layout, and activities to effectively guide attendees and provide relevant information.
- Monitor and respond to inquiries received through electronic channels in a timely manner.
- Collaborate with the conclave leadership to identify areas for improvement in guest services and provide feedback for future events.
- Engage with conclave attendees in a friendly and professional manner.
- Collaborate with other comms staff and conclave leadership.
- Adhere to the Section G16 code of conduct and the Scout Oath and Law.
- Serve as a positive role model and representative of the section in all interactions.
- Perform other duties as assigned by the Comms Team Lead.
How to Apply
Interested Arrowmen should complete the Section G16 Communications Team Volunteer Application by clicking the button below. Applications will be reviewed and a member of the team leadership will reach out to you with additional questions or to schedule an interview.
We are selecting several individuals for this position.
NOTE: This position description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties, responsibilities, and qualifications may evolve or change to meet the needs of the organization.
